{SITE-NAME} Logo

Message Type Icon The Police

Phone Contract Scam Resurfaces

🚨 Phone Contract Scam Resurfaces ðŸš¨

 

Please be aware that a phone contract scam that circulated around three years ago is making a strong return.

Fraudsters are cold calling or emailing victims, claiming to be from well-known phone providers. They offer what appears to be a legitimate phone upgrade.

Here’s how the scam works:

  • The victim is offered a handset upgrade and goes through what seems like a genuine application process over the phone.
  • A phone is then delivered – but it’s not the one requested (e.g. the victim orders an iPhone but receives an Android).
  • The victim calls the fraudster (still believing they’re speaking to the provider) and is told to return the incorrect handset via the Post Office, using a QR code provided in the package.
  • That QR code leads to a fraudulent address – the phone disappears, and the victim is left responsible for a lengthy and costly contract they didn’t knowingly sign up for.
  • What to do:

  • Contact your provider directly using the official number on their website if you are contacted about a phone upgrade.
  • If you’ve been affected, report it immediately to Action Fraud at www.actionfraud.police.uk or call 0300 123 2040.
  • Please share this warning with friends, family, and neighbours – especially those who may be more vulnerable to scams.

    Stay vigilant and safe.


    Reply to this message

    Message Sent By
    Damian Cranny
    (Dorset Police, Fraud Protect Officer, Dorset)
    Neighbourhood Alert