Beware of Phishing Emails, Pop-ups and Text Messages

Fraudsters are increasingly targeting members of our community through fake emails, text messages, social media messages, and pop-up warnings. These scams are designed to trick people into sharing personal information, passwords, banking details, or downloading malicious software. Criminals often impersonate trusted organisations such as banks, delivery companies, government departments, healthcare providers, or technology companies. Their messages may create a sense of urgency, claiming your account has been suspended, a payment has failed, or your device has been infected with a virus.

Example of a Fake Message

From: Microsoft Security Alert
Subject: Your account will be suspended today

We have detected suspicious activity on your account. To avoid suspension, verify your details immediately by clicking the link below:

Verify Now: www.account-security-check.com

Failure to act within 24 hours will result in your account being permanently disabled.

Warning Signs:

Use ASK SILVER Before You Click

If you receive a suspicious email, text message, pop-up, or social media message, use the free app or online at ASK SILVER to help identify whether it may be fraudulent.

How ASK SILVER Works:

Remember the STOP! THINK, Fraud

✅ Stop and take a moment before acting.
✅ Think about whether the message is genuine.
✅ Check independently by contacting the organisation using a trusted phone number or website.
✅ Use ASK SILVER for an additional assessment.
✅ Report suspicious messages and delete them if confirmed as scams.

If in doubt, don't click, don't reply, and don't share personal information. Taking a few extra moments to verify a message could prevent financial loss and identity theft.

If you have been a victim of fraud contact Report Fraud online or 0300 123 2040